Shipping & Delivery
Last updated: 26 August 2026
Welcome to Lumea. Here you'll find everything about how we get your order to your door.
Delivery area
We currently deliver to the United Kingdom. Further delivery countries, where available, are shown at checkout.
Delivery costs
Free delivery on all orders — no minimum order value. There are no additional delivery charges; the price shown at checkout is the final price.
Processing and dispatch
Your order is dispatched within 1–3 working days of receipt of payment (Monday–Friday, excluding bank holidays). During busy periods (e.g. promotions or holidays), processing may take slightly longer — if so, we'll keep you updated by email.
Delivery time
The estimated delivery time is 7–14 working days after dispatch. The total expected delivery time is also shown on the relevant product page and at checkout. Working days are Monday to Friday, excluding bank holidays.
Please note: stated delivery times are carefully calculated estimates. Weather events, carrier capacity issues or holidays may extend transit times in individual cases. Your statutory rights are unaffected.
Tracking
As soon as your order has been dispatched, you will receive a dispatch confirmation by email with a tracking link. If you haven't received an email (please also check your spam folder), contact us at info@lumeasleep.com — we'll gladly resend the link.
Address changes and cancellations
Please check your delivery address carefully at checkout. If you'd like to change or cancel your order, contact us as soon as possible at info@lumeasleep.com. We'll do our best — however, once the order has been handed to our logistics partner, changes can no longer be guaranteed. After dispatch, the delivery address can no longer be changed.
Split deliveries
If your order contains several items, it may occasionally be shipped in more than one parcel. You will then receive separate tracking for each parcel. This never results in any additional cost to you.
Damaged or missing deliveries
Arrived damaged: Please contact us at info@lumeasleep.com with your order number and clear photos of the packaging and the product. We'll arrange a replacement or refund straight away. Reporting early (ideally within 48 hours) helps us resolve things with the carrier — your statutory rights remain fully intact in any case.
Marked as "delivered" but not received: Please first check with neighbours, your building's reception or any safe place, and take a look at the carrier's proof of delivery. If the parcel still can't be found after 24–48 hours, contact us — we'll open an investigation with the carrier and find a solution.
Undeliverable and returned parcels
If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, we'll contact you to arrange redelivery, or refund the purchase amount once the parcel has arrived back with us.
Questions?
Our team is happy to help:
Email: info@lumeasleep.com
Lumea · Tesselschadestraat 25 · 8913 HA Leeuwarden · Netherlands